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Managing emotions and conflict in the workplace

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Product Description

By Peter J Jordan, Ashlea Troth

Published: 2006
ISBN: 978-0-9757710-9-9
Pages: iv+92
Imprint: eContent Management



Peter Jordan
Griffith Business School

Ashlea Troth
Griffith Business School

An understanding of behaviour in the work environment is not complete until we understand the nature and effect of human emotion. We all experience emotions that affect the way we feel and behave at work. This is particularly so in conflict situations where the level of interaction between individuals results in exposure to emotions on a regular basis. This special edition is aimed at improving our understanding of the links between emotions and conflict and the behaviours individuals engage in to cope with stressful situations that result from workplace conflict - in any organizational environment whether educational, health care or industrial.

Each of the articles identifies emotions as an important element in the workplace. Whether focussing on the difference between felt emotions and displayed emotions, identifying discrete emotions that emerge in workplaces, or the ephemeral effects of negative mood, each of the authors see emotion at the core of employee's reactions to workplace situations. A second common underlying theme of all the articles is that coping occurs within a difficult or challenging context, whether the situation involves working in a new team, managing work-family conflict, dealing with organisational change or coping in workplaces that require emotional labour. Acknowledging emotions and recognising coping strategies are essential skills for managers in the contemporary workplace.

The selected articles also use a range of different approaches to explore these issues such as the development of a theoretical model and empirical studies using both qualitative and quantitative methods. A particular strength of many of the articles is the populations they have drawn upon for their empirical research. Three of the papers employ work-based samples. These include a manufacturing industry sample and service and public sector samples. Clearly, emotions impact on a broad range of industries. In combination, these articles provide us with a broad perspective on emotions and coping with conflict in the workplace.

Table of Contents

EDITORIAL: Emotions and coping with conflict: An introduction - Peter J Jordan and Ashlea C Troth

Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance - Pieter A Van Dijk and Andrea Kirk Brown

The expression of suppression: Loss and emotional labour in narratives of organisational change - Melanie Bryant and Julie Wolfram Cox

The impact of negative mood on team performance - Peter J Jordan, Sandra A Lawrence and Ashlea C Troth

The downside of coping: Work-family conflict, employee burnout and the moderating effects of coping strategies - Jarrod Haar

An integrative model of perceived available support, work-family conflict and support mobilisation - Sandra Lawrence

EPILOGUE: Promising research opportunities in emotions and coping with aconflict - Ronald H Humphrey

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